FAQ

1. What does LINTAI sell?
LINTAI is the online store of Linli Lintai Fuel Oil Co., Ltd., a solid fuel manufacturer based in China. We sell blue solid fuel wax cubes for compatible hot pot warmers and dry-pot burners. They can also be used as fire starters for suitable outdoor wood-burning stoves.

2. Which sizes are available?
Our wax cubes are available in 10 g, 20 g, 30 g and 50 g sizes. Cartons contain 8 bags. Approximate quantities per carton are 800 cubes for the 10 g option, 400 for 20 g, 267 for 30 g and 160 for 50 g. Check the selected option and product description before ordering.

3. Can I request safety documents?
Yes. Email info@lintai.shop with the product name or order number to request applicable safety documentation or ask about the Safety Data Sheet (SDS). Follow the product label and your equipment manufacturer's instructions when handling, storing or using fuel.

4. Where do you deliver?
We deliver only to the 48 contiguous U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

5. How much does shipping cost, and how long does delivery take?
Standard shipping is free ($0.00) for eligible addresses.
Order processing: 1-2 business days after payment confirmation.
Transit time: 3-8 business days after shipment.
Estimated total delivery time: 4-10 business days after payment confirmation.
Business days are Monday-Friday, with business hours from 9:00 AM to 6:00 PM (UTC-5). Saturdays and Sundays are excluded.
Delivery times are estimates. If we cannot ship within the stated processing time, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped order for a full refund.

6. Which carriers do you use, and how can I track my order?
Depending on shipment eligibility, we may use USPS, DHL, UPS or FedEx. The selected service must accept the fuel's transport classification, packaging, quantity and destination. We provide tracking information after dispatch. Please allow 24-48 hours for tracking updates to appear.

7. Which payment methods do you accept?
Available methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. Only the options shown at checkout are accepted for your order. Payments are in U.S. dollars (USD), and applicable charges are disclosed before payment.

8. Can I change or cancel my order?
Email info@lintai.shop within 24 hours of placing your order and include your order number. Changes and cancellations are available only before shipment. Once an order has shipped, our Refund Policy applies.

9. Can I return an item if I change my mind?
You may request a return within 30 calendar days after receiving your order. For change-of-mind returns, fuel must be unused, unopened and in its original sealed packaging with labels intact. Contact us before sending anything back so we can confirm the permitted return method.

10. What should I do if my order arrives damaged, defective or incorrect?
Contact info@lintai.shop within 3 calendar days of receipt. Include your order number, a description of the issue and photos of the item and packaging where available. This reporting request does not shorten the 30-day return window or limit your rights under applicable law. Do not return damaged fuel packaging without our instructions.

11. Who pays return shipping? Is there a restocking fee?
For change-of-mind returns, you pay return shipping to China, including international shipping and any carrier-required dangerous goods handling charges. These costs are not refundable. LINTAI covers return shipping for confirmed damage, quality issues or incorrect items. We will confirm the shipping arrangements before you send the product. We do not charge a restocking fee.

12. Where should I send a return?
Contact us first. Fuel requires a permitted transport method and suitable packaging; do not arrange an ordinary postal return without confirmation. If transport restrictions prevent shipment, we will review the order and confirm the agreed resolution in writing.

Return address:
LINTAI - Linli Lintai Fuel Oil Co., Ltd.
Junction of Xiangfu Avenue and Jufu Road, Anfu Industrial Park, Linli Economic Development Zone, Linli County, Changde, Hunan, China.
Phone: +86 155 7208 8999

13. When will I receive my refund? Do you offer exchanges?
Approved refunds are credited to the original payment method within 5 business days. For returns, approval follows inspection or an agreed resolution where shipment back is not required. We do not offer direct exchanges. You may return an eligible item for a refund and place a new order.

14. Can I ask about a bulk order?
Yes. Email info@lintai.shop with the cube weight, number of cartons and delivery ZIP code. We can discuss product availability and order requirements with you.

15. How can I contact customer service?
Email: info@lintai.shop
Phone: +86 155 7208 8999
Website: https://lintai.shop
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays
Please include your order number when asking about an existing order. Messages received outside service hours are handled during the next service period.